Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@holisticskinbrows.com.au. 

If your return is accepted, you will have to cover cost of shipping fee, and you will be provided instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@holisticskinbrows.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept change of mind returns. If your product has been opened and used we are unable to accept the item as a return. If you have any reactions to the products you have purchased you can contact us directly at info@holisticskinbrows.com.au or contact the company directly

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
For faulty items we can accept a return and replace this item with a new one. We are unable to exchange open or used items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@holisticskinbrows.com.au